Foreword

Introduction

1Scope

2Normative references

3Terms and definitions

4Basic elements for closed loop problem solving management

4.1Implemention time

4.2Implemention plan

4.3Problems summary

4.4Review

4.5Records maintenance

5Procedures of closed loop problem solving management

6Implementation of closed loop problem solving

6.1Problem report

6.2Start immediate containment actions

6.3Build the team

6.4Define problem

6.5Complete and optimize containment actions

6.6Identify root causes

6.7Conduct recurrence experiments

6.8Define and select root cause corrective actions

6.9Implement root cause corrective actions

6.10Implement lessons learning

6.11Finish “Closed loop problem solving management report”

6.12Recognize and close the team

Annex AFormat of “Closed Loop Problem Solving Management Report” (informative)