Foreword
Introduction
Scope
Normative references
Terms and definitions
Abbreviated terms
Overview of the framework
General
Concepts of IT project performance benchmarking
Overall framework
Core benchmarking activities
Supporting activities
Benchmarking information base
Benchmarking instruments
External reference base
Benchmarking experience base
Stakeholders
Types of benchmarking methods
IT project categories
Requirements for benchmarking
Benchmarking reporting
Data collection and maintenance
Additional standardization areas of benchmarking framework
General
Benchmarking domains
Data characteristics
Data analysis
Data exchange
Bibliography