Foreword
Introduction
Scope
Normative reference
Terms and definitions
Object model for issue management tools
Overview of issue management
Use case of issue management
Use case
Use case scenarios
Use case scenario of work management in system development process
Use case scenario of defect management in testing process
Use case scenario of incident management in a system under operation
Object model of issue management entity
General
Common entities
Work Management entities
Defect Management entities
IT Service Management entities
Categories of capability of issue management tool
Category of issue management entity
Overview
Common entities
Work Management entities
Defect Management entities
IT Service Management entities
Summary of issue management entities
Capabilities of issue management tools
Overview
Common capabilities
Work management capabilities
Defect management capabilities
IT service management capabilities
Summary of capabilities
How to use this document with (informative)
Overview of the approach for this document (informative)
Bibliography