ForewordIntroductionScopeNormative referencesTerms and definitionsDetermining language-learning needsDesign of the language-learning servicesTeachers appointed by the language-learning service providerAvailability and accessibility of language-learning materialsThe language-learning environmentAssessment of language learningEvaluation of the language-learning servicePromotion and advertising of language-learning servicesInformation about the language-learning services for enrolled learners and their sponsorsInvoicingExamples of scales of language proficiency for learners (informative)European UnionUSAAustraliaChinaJapanExamples of competences needed by language teachers (informative)European UnionUSAChinaJapanBibliography