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Process and competence framework for service excellence in branch banking

Technical rule [CURRENT]

DIN SPEC 77231:2017-08

Process and competence framework for service excellence in branch banking

German title
Prozess und Kompetenzrahmen für die Durchführung von exzellentem Service im Filialbanking
Publication date
2017-08
Original language
German
Pages
32
Procedure
PAS

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Publication date
2017-08
Original language
German
Pages
32
Procedure
PAS
DOI
https://dx.doi.org/10.31030/2689389

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Overview

This DIN SPEC has been prepared by a workshop (temporary committee) in the course of the PAS procedure. This DIN SPEC has been prepared and adopted by the authors named in the foreword. This DIN SPEC defines requirements for the process and the competence framework for excellent service in branch banking.

Content

ICS

03.060, 03.120.99

DOI

https://dx.doi.org/10.31030/2689389

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