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Standard [CURRENT] 2020-05-01
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (Adopted ISO 10002:2018, third edition, 2018-07)
Accessibility
246.10 EUR VAT included
230.00 EUR VAT excluded
Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations (Adopted ISO 10003:2018, second edition, 2018-07)
203.30 EUR VAT included
190.00 EUR VAT excluded
Quality management - Guidelines for quality plans (Adopted ISO 10005:2018, third edition, 2018-06)
Standard [CURRENT] 2022-01-01
Quality management systems - Guidelines for quality management in projects (Adopted ISO 10006:2017, third edition, 2017-11)
161.60 EUR VAT included
151.03 EUR VAT excluded
Quality management - Guidelines for configuration management (Adopted ISO 10007:2017, third edition, 2017-03)
139.10 EUR VAT included
130.00 EUR VAT excluded
Standard [CURRENT] 2015-01-01
Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions (Adopted ISO 10008:2013, first edition, 2013-06-01)
147.70 EUR VAT included
138.04 EUR VAT excluded
Standard [CURRENT] 2022-02-01
Quality management systems - Guidance for documented information (Adopted ISO 10013:2021, first edition, 2021-03)
181.90 EUR VAT included
170.00 EUR VAT excluded
Quality management systems - Managing an organization for quality results - Guidance for realizing financial and economic benefits (Adopted ISO 10014:2021, second edition, 2021-04)
138.00 EUR VAT included
128.97 EUR VAT excluded
Quality management - Guidelines for competence management and people development (Adopted ISO 10015:2019, second edition, 2019-12)
Quality management - Guidance on statistical techniques for ISO 9001:2015 (Adopted ISO 10017:2021, first edition, 2021-07)
206.50 EUR VAT included
192.99 EUR VAT excluded
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