Dear customers,

Due to the public holiday on May 14, 2026, and the following bridge day, we are currently not available in person.

Registrations and manually processed orders cannot be handled during this period. However, our webshop remains available for orders and downloads at any time.

From Monday onward, we will be happy to assist you again as usual.

You can also find many helpful answers and resources in our FAQ section at any time.

Your DIN Media GmbH

CSA Standards

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  • Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (Adopted ISO 10002:2018, third edition, 2018-07)

    Standard [CURRENT] 2020-05-01

    CSA ISO 10002:2020-05-01

    Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (Adopted ISO 10002:2018, third edition, 2018-07)

    246.10 EUR VAT included

    230.00 EUR VAT excluded

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  • Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations (Adopted ISO 10003:2018, second edition, 2018-07)

    Standard [CURRENT] 2020-05-01

    CSA ISO 10003:2020-05-01

    Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations (Adopted ISO 10003:2018, second edition, 2018-07)

    203.30 EUR VAT included

    190.00 EUR VAT excluded

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  • Quality management - Guidelines for quality plans (Adopted ISO 10005:2018, third edition, 2018-06)

    Standard [CURRENT] 2020-05-01

    CSA ISO 10005:2020-05-01

    Quality management - Guidelines for quality plans (Adopted ISO 10005:2018, third edition, 2018-06)

    246.10 EUR VAT included

    230.00 EUR VAT excluded

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  • Quality management systems - Guidelines for quality management in projects (Adopted ISO 10006:2017, third edition, 2017-11)

    Standard [CURRENT] 2022-01-01

    CSA ISO 10006:2022-01-01

    Quality management systems - Guidelines for quality management in projects (Adopted ISO 10006:2017, third edition, 2017-11)

    161.60 EUR VAT included

    151.03 EUR VAT excluded

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  • Quality management - Guidelines for configuration management (Adopted ISO 10007:2017, third edition, 2017-03)

    Standard [CURRENT] 2022-01-01

    CSA ISO 10007:2022-01-01

    Quality management - Guidelines for configuration management (Adopted ISO 10007:2017, third edition, 2017-03)

    139.10 EUR VAT included

    130.00 EUR VAT excluded

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  • Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions (Adopted ISO 10008:2013, first edition, 2013-06-01)

    Standard [CURRENT] 2015-01-01

    CSA ISO 10008:2015-01-01

    Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions (Adopted ISO 10008:2013, first edition, 2013-06-01)

    147.70 EUR VAT included

    138.04 EUR VAT excluded

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  • Quality management systems - Guidance for documented information (Adopted ISO 10013:2021, first edition, 2021-03)

    Standard [CURRENT] 2022-02-01

    CSA ISO 10013:2022-02-01

    Quality management systems - Guidance for documented information (Adopted ISO 10013:2021, first edition, 2021-03)

    181.90 EUR VAT included

    170.00 EUR VAT excluded

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  • Quality management systems - Managing an organization for quality results - Guidance for realizing financial and economic benefits (Adopted ISO 10014:2021, second edition, 2021-04)

    Standard [CURRENT] 2022-01-01

    CSA ISO 10014:2022-01-01

    Quality management systems - Managing an organization for quality results - Guidance for realizing financial and economic benefits (Adopted ISO 10014:2021, second edition, 2021-04)

    138.00 EUR VAT included

    128.97 EUR VAT excluded

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  • Quality management - Guidelines for competence management and people development (Adopted ISO 10015:2019, second edition, 2019-12)

    Standard [CURRENT] 2020-05-01

    CSA ISO 10015:2020-05-01

    Quality management - Guidelines for competence management and people development (Adopted ISO 10015:2019, second edition, 2019-12)

    139.10 EUR VAT included

    130.00 EUR VAT excluded

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  • Quality management - Guidance on statistical techniques for ISO 9001:2015 (Adopted ISO 10017:2021, first edition, 2021-07)

    Standard [CURRENT] 2022-01-01

    CSA ISO 10017:2022-01-01

    Quality management - Guidance on statistical techniques for ISO 9001:2015 (Adopted ISO 10017:2021, first edition, 2021-07)

    206.50 EUR VAT included

    192.99 EUR VAT excluded

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