Standard [CURRENT]
DIN ISO 23592:2026-02
Service excellence - Principles and model (ISO 23592:2021)
- German title
- Service Excellence - Grundsätze und Modell (ISO 23592:2021)
- Publication date
- 2026-02
- Accessibility
- Original language
- German
- Pages
- 30
- Publication date
- 2026-02
- Original language
- German
- Pages
- 30
- DOI
- https://dx.doi.org/10.31030/3666277
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Overview
This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service. This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations. This document contains the German translation of the International Standard ISO 23592:2021 which has been prepared by Technical Committee ISO/TC 312 "Excellence in service", the secretariat of which is held by DIN (Germany). The responsible national committee is DIN Standards Committee Services (NADL).
Content
ICS
DOI
This document replaces DIN CEN/TS 16880:2016-03; DIN SPEC 77880:2016-03 .