DIN CEN/TR 16710-1:2017-09

This Technical Report describes the "Feedback Method", a method designed specifically to collect the contribution of machinery end-users by reconstructing and understanding how work is actually performed (that is, the real work). This method can help to improve technical standards, as well as the design, manufacturing, and use of machinery. The method is designed to minimize the influence of the subjectivity of the facilitators and researchers in reconstructing and describing the reality of work, and to maximize the "objective" contribution of the skilled users of the machine. The method combines a high level of reproducibility, sensitivity, and user-friendliness with low demands in term of resources, which makes it attractive to micro, small and medium-sized enterprises. This Technical Report is addressed to standards writers, designers and manufacturers, employers-buyers, end users, craftsmen and workers, market surveillance and authorities. The responsible German committee is NA 023-00-01 GA "Gemeinschaftsarbeitsausschuss NAErg/NAM: Grundsätze der Ergonomie" ("Joint working committee NAErg/NAM: Ergonomic principles") at DIN Standards Committee Ergonomics (NAErg).