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European Call Centre Standards for training and qualification - Customer contact representative competences (English Version CWA 14087:2000)

Technical rule [WITHDRAWN]

DIN CWA 14087:2001-04

European Call Centre Standards for training and qualification - Customer contact representative competences (English Version CWA 14087:2000)

German title
Europäische Anforderungen an Call Center hinsichtlich Ausbildung und Qualifikation - Kompetenzen der für den Kundenkontakt zuständigen Call Center-Mitarbeiter (Englische Fassung CWA 14087:2000)
Publication date
2001-04
Original language
English
Pages
7
Procedure
CWA
Note
The issuing body recommends using {0} DIN EN 15838:2010-02 .

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Publication date
2001-04
Original language
English
Pages
7
Procedure
CWA
Note
The issuing body recommends using {0} DIN EN 15838:2010-02 .

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ICS

03.080.30

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