Management und Qualität

307 search results

  • Conference packages

    Standard [CURRENT] 2026-02

    DIN 33463:2026-02

    Conference packages

    This document has been prepared by Working Committee NA 159-02-01 AA "Tourismus-Dienstleistungen" ("Tourism Services") at DIN Standards Committee Services (NADL). Conference packages for events ...

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    from 52.20 EUR VAT included

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  • Provision of services - Part 2: Services contracts - Guidance for the design, content and structure of contracts; German version EN 17371-2:2021

    Standard [CURRENT] 2022-11

    DIN EN 17371-2:2022-11

    Provision of services - Part 2: Services contracts - Guidance for the design, content and structure of contracts; German version EN 17371-2:2021

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  • Provision of services - Part 3: Management of Performance Measurement - Guidance on the mechanism to measure performance as part of service contracts; German version EN 17371-3:2020

    Standard [CURRENT] 2020-12

    DIN EN 17371-3:2020-12

    Provision of services - Part 3: Management of Performance Measurement - Guidance on the mechanism to measure performance as part of service contracts; German version EN 17371-3:2020

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  • Concepts and guidance on servitization and advanced services; English version prEN 18294:2026

    Draft standard 2026-02

    DIN EN 18294:2026-02 - Draft

    Concepts and guidance on servitization and advanced services; English version prEN 18294:2026

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  • Accessibility of non-digital information related to products and services; German and English version prEN 18339:2026

    Draft standard 2026-05

    DIN EN 18339:2026-05 - Draft

    Accessibility of non-digital information related to products and services; German and English version prEN 18339:2026

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  • Accessibility of support services for products and services; German and English version prEN 18340:2026

    Draft standard 2026-05

    DIN EN 18340:2026-05 - Draft

    Accessibility of support services for products and services; German and English version prEN 18340:2026

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  • Service excellence - Principles and model (ISO 23592:2021)

    Standard [CURRENT] 2026-02

    DIN ISO 23592:2026-02

    Service excellence - Principles and model (ISO 23592:2021)

    This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of ...

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  • Guidance on Outsourcing (ISO 37500:2014)

    Standard [CURRENT] 2015-08

    DIN ISO 37500:2015-08

    Guidance on Outsourcing (ISO 37500:2014)

    This standard covers the main phases, processes and governance aspects of outsourcing, independent of size and sectors of industry and commerce. It is intended to provide a good foundation to ...

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  • Development of digital service systems

    Technical rule [CURRENT] 2019-09

    DIN SPEC 33453:2019-09

    Development of digital service systems

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    Procedure : PAS

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  • w_8938_covf.[SIZE].gif

    Technical rule [CURRENT] 2002

    DIN-Fachbericht 116:2002

    Standardisierung in der deutschen Dienstleistungswirtschaft - Potenziale und Handlungsbedarf

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    Procedure : Technical report

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