Quality, Services, Management

Quality / Services / Management
- Services
  - Services in general
  - Maintenance services, facilities management
  - Services for companies
  - Services for consumers
  - Other services

285 search results

Draft standard 2025-08

DIN 33463:2025-08 - Draft

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Provision of services - Part 2: Services contracts - Guidance for the design, content and structure of contracts; German version EN 17371-2:2021

Standard [CURRENT] 2022-11

DIN EN 17371-2:2022-11

Provision of services - Part 2: Services contracts - Guidance for the design, content and structure of contracts; German version EN 17371-2:2021

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Provision of services - Part 3: Management of Performance Measurement - Guidance on the mechanism to measure performance as part of service contracts; German version EN 17371-3:2020

Standard [CURRENT] 2020-12

DIN EN 17371-3:2020-12

Provision of services - Part 3: Management of Performance Measurement - Guidance on the mechanism to measure performance as part of service contracts; German version EN 17371-3:2020

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Service Excellence - Principles and model (ISO 23592:2021); Text in German and English

Draft standard 2025-03

DIN ISO 23592:2025-03 - Draft

Service Excellence - Principles and model (ISO 23592:2021); Text in German and English

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Guidance on Outsourcing (ISO 37500:2014)

Standard [CURRENT] 2015-08

DIN ISO 37500:2015-08

Guidance on Outsourcing (ISO 37500:2014)

This standard covers the main phases, processes and governance aspects of outsourcing, independent of size and sectors of industry and commerce. It is intended to provide a good foundation to ...

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Service excellence - Creating outstanding customer experiences through service excellence

Pre-standard 2016-03

DIN CEN/TS 16880:2016-03; DIN SPEC 77880:2016-03

Service excellence - Creating outstanding customer experiences through service excellence

Organizations often state that they put the customer at the center of their business. In competitive markets, however, it is essential to design the entire organization around the customer and the ...

Procedure : Pre-Standard

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Technical rule [CURRENT] 2019-09

DIN SPEC 33453:2019-09

Development of digital service systems

Procedure : PAS

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Achieving Customer Delight Through Service Excellence

Technical rule [CURRENT] 2011-07

DIN SPEC 77224:2011-07

Achieving Customer Delight Through Service Excellence

Specification DIN SPEC (PAS) 77224 deals with the extremely relevant and complex topic of establishment and expansion of Service Excellence. It defines properties and specifies requirements for a ...

Procedure : PAS

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Classification of services for the technical management of renewable energy plants

Technical rule [CURRENT] 2014-08

DIN SPEC 91310:2014-08

Classification of services for the technical management of renewable energy plants

The DIN SPEC in accordance with the PAS Procedure has been prepared within the framework of research project "EUMONIS - Software and System Platform for Energy and Environmental Monitoring Systems".

Procedure : PAS

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